Ask Roofers RI

Frequently Asked  Questions and Our Answers 

General Questions

1. What services does Pinnacle Roofing & Skylights offer?
We provide both residential and commercial roofing as well as skylight and sun-tunnel replacement and installation services. Our products and services include asphalt shingles, EPDM rubber membrane, silicone roof coatings, gutter guards, seamless gutters, modified bitumen systems, fascia/rake trim, and skylights/sun tunnels.

2. Where are you located and what area do you serve?
Our main office is in North Kingstown, RI (650 Ten Rod Rd #2, North Kingstown RI 02852).
We serve the entire state of Rhode Island and the surrounding region.

3. Are you licensed, insured, and certified?
Yes. We are a local, licensed and insured roofing contractor. We’re a SELECT ShingleMaster® certified company and are part of the less than 5 % of roofers who are fully factory-trained and certified to provide manufacturer-backed roofs.

4. How do I know if it’s time to replace my roof?
Some of the warning signs you should watch for include:

  • Cracked, curling or missing shingles
  • Visible sheathing, decay of shingles or siding
  • Leaks in the attic or water stains on ceilings/walls
  • Excessive granules in gutters/downspouts
  • Higher-than-normal energy bills possibly due to poor roof or attic insulation/venting

5. How long does a typical roof replacement take?
In many cases, most roofs can be completed in just one day, depending on the size, complexity, and weather conditions.

6. What about skylights — when should I consider replacing them?
You should consider a replacement if you see condensation or fogging between the glass panes, water stains around the skylight, or if the flashing/seal has failed.

7. Do you handle storm or wind damage / insurance claims?
Yes. We have insurance-claim specialists on our team and we handle wind or storm damage repairs. We assist with the claim process to help ensure that your roof replacement is covered by your insurance wherever possible.

8. Do you offer warranties on your work?
Yes. Because we are factory-trained and certified, we can offer manufacturer labor and material warranties.

9. What payment / financing options do you have?
Financing is available. For detailed payment options, please contact us directly.

10. How do I get a quote / what is the next step?
You can call us (401-267-ROOF or 401-268-7075) or book a free appointment/instant roof estimate through our website. We’ll come out, assess your roof or skylight situation, provide you with options and a detailed quote.

11. How long has the company been in business / what is your reputation?
We have many years of experience (over 29 years mentioned on our site) and maintain a strong local reputation. We are also accredited by the Better Business Bureau (BBB) with an A+ rating.

12. What materials do you use, and how do I choose between them?
We work with a variety of high-quality materials, including asphalt shingles (various brands and styles), EPDM rubber for flat roofs, silicone roof systems, and more. We’ll walk you through the benefits of each (durability, aesthetics, cost, warranty) so you can make an informed decision that aligns with your budget and goals.

13. What happens if I only need a minor repair instead of a full replacement?
We assess your roof condition and advise whether a repair or full replacement is most appropriate. We’ll identify underlying issues (such as decking damage or flashing issues) and recommend the solution that provides long-term value, not just a quick fix.

14. How do you protect my property during installation and what about cleanup?
We take care to protect landscaping, gutters, and exterior finishes. After the job is done, we clean up thoroughly — we believe in leaving your property in better condition than when we arrived. If you have any concerns about cleanup, we address them immediately.

15. Can I stay in my home or business while the work is being done?
Yes — in most cases you can stay in your home or business while we complete the roofing or skylight work. We’ll coordinate with you about any areas of access, safety precautions, and scheduling to minimize disruption.

FAQs: Storm Damage Roof Repairs And Insurance Claim Assistance 

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1) What should I do first after my home sustains storm damage?
After a storm, make sure you’re safe. Take photos or videos of the damage, document everything, and contact Pinnacle Roofing & Skylights for an immediate inspection and emergency tarping. Then, call your insurance company to file a claim.

2) Does my homeowners insurance cover storm damage to my roof?
Most policies cover wind, hail, and storm-related damage. Coverage can vary based on your policy’s specifics. Pinnacle Roofing & Skylights can help you understand your coverage and assist with the claims process.

3) How do I know if my roof has storm damage?
Visible damage like missing shingles, dented gutters, or water leaks inside the home can be signs. However, some damage, such as hail impact or wind-lifted shingles, may not be immediately visible. Pinnacle Roofing offers a free storm damage inspection to evaluate your roof.

4) Will filing a storm damage claim increase my insurance premium?
Filing a claim for storm-related damage (e.g., wind, hail, or fallen trees) typically won’t raise your premium since it’s not due to homeowner negligence. However, every insurance company handles this differently, so it’s best to check with your insurer.

5) How does the storm damage insurance claim process work?
Once you file a claim, the insurance company will send an adjuster to inspect the damage. We will work directly with the adjuster to ensure your damage is properly documented and covered. Pinnacle Roofing & Skylights will handle everything, from the initial inspection to final repairs.

6) What’s the difference between an ACV and RCV claim for storm damage?
ACV (Actual Cash Value) pays for the depreciated value of the roof or damaged property. RCV (Replacement Cost Value) pays the full cost of replacing the roof with no depreciation. We’ll explain the difference and help you understand your policy when you file a claim.

7) Do I need to wait for the insurance adjuster before making temporary repairs?
No. You can make temporary repairs, such as tarping the roof or boarding up windows, to prevent further damage. Keep receipts for any materials you purchase as part of your claim process.

8) How long does it take to process a storm damage insurance claim?
Claim processing time can vary depending on the severity of the damage, your insurer’s timeline, and the availability of adjusters. On average, the process can take 2–4 weeks, but we’ll guide you and keep you updated every step of the way.

9) Can I choose my contractor for storm damage repairs?
Yes, you have the right to choose your contractor. Pinnacle Roofing & Skylights works with all major insurance carriers and will handle the entire claims process, including supplemental claims and inspections, ensuring your repairs are covered.

10) How do I know if the storm damage claim estimate from my insurance company is accurate?
Insurance estimates can sometimes be too low. We’ll help you review your adjuster’s estimate and, if necessary, submit a supplement with detailed documentation, photos, and code requirements to ensure everything is covered.

11) What if my insurance estimate doesn’t cover all the damage?
If the initial estimate is incomplete or inaccurate, we will submit a supplemental claim to your insurance company. We provide detailed reports, photos, and measurements to show the full scope of the damage.

12) Are roofing and siding damage included in my storm damage claim?
Yes, roofing and siding can both be covered under your storm damage claim if the damage was caused by a covered event, such as hail or high winds. We will work with your insurance company to ensure your roof, siding, and other affected areas are included.

13) What should I do if my storm damage causes water leaks inside my home?
First, try to contain the water to prevent further damage by using buckets, towels, or plastic sheeting. Then, contact Pinnacle Roofing & Skylights to assess the damage and get emergency repairs done quickly. We will help coordinate repairs with your insurance company.

14) Can I upgrade my roof during a storm damage insurance claim?
Yes, you can upgrade materials (e.g., to impact-resistant shingles or a metal roof) during your claim. Insurance will cover the cost to replace your roof to its pre-damage condition, but you’ll be responsible for paying the difference for any upgrades.

15) Are code upgrades included in my storm damage claim?
Code upgrades (such as ice and water shield, ventilation improvements, or additional flashing) are typically not included unless your insurance policy has Ordinance or Law coverage. We will identify and present any required code upgrades to ensure compliance.

16) How do I file a storm damage insurance claim in Rhode Island?
To file a claim in Rhode Island, contact your insurance company and report the damage. Pinnacle Roofing & Skylightscan assist with the paperwork, provide an inspection, and guide you through the claims process step-by-step to ensure a smooth experience.

17) What happens if I don't file my storm damage claim right away?
Delaying your claim can lead to complications. Insurance policies often have time limits, usually 30–60 days after the storm, to file a claim. Prompt reporting ensures better coverage and faster repairs.

18) Does storm damage insurance cover gutters, windows, and skylights?
If the storm causes direct damage to gutters, windows, or skylights (e.g., from hail or falling debris), they are typically covered. We will assess the damage and work with your insurance company to include these items in the claim.

19) How much will my storm damage repairs cost after my deductible?
Your repair cost will depend on your insurance deductible and the damage extent. After the deductible, your insurer covers the remaining cost. Pinnacle Roofing & Skylights will ensure that the repairs are done professionally, and we will guide you through any payment options or financing available.

20) Can Pinnacle Roofing & Skylights help me with my storm damage insurance claim in Rhode Island?
Yes! Pinnacle Roofing & Skylights has years of experience assisting homeowners in Rhode Island with storm damage restoration and insurance claims. We work directly with your insurance company to ensure all damage is properly documented and covered.

FAQs on Velux Skylights and Sun Tunnels

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1) What is a Velux skylight?
A Velux skylight is a high-quality, energy-efficient window installed in your roof to allow natural light into your home. It’s available in various styles, including fixed, venting, and solar-powered models.

2) What are the benefits of installing a Velux skylight?
Velux skylights bring in natural daylight, which can improve your mood and health, reduce energy bills, and make your home feel more spacious. They can also enhance your home’s aesthetic appeal and increase its value.

3) What is the difference between a Velux skylight and a sun tunnel?
A skylight is a window installed in the roof to let in light, while a sun tunnel is a reflective tube that channels natural light from the roof to interior spaces, ideal for rooms that don’t have access to direct sunlight.

4) Can Velux skylights be installed in any room?
Yes, Velux skylights can be installed in almost any room, including living rooms, kitchens, bathrooms, and hallways. They are particularly beneficial in spaces with limited natural light or rooms with high ceilings.

5) Are Velux skylights energy-efficient?
Yes! Velux skylights are energy-efficient, featuring double-glazed glass and Low-E coatings to reduce heat loss and UV rays while allowing natural light to enter. Solar-powered models can further improve energy savings by operating without electricity.

6) What is a Velux Sun Tunnel, and where can it be used?
A Velux Sun Tunnel is a tubular daylighting system that channels light through a reflective tube into your home. It's ideal for small spaces like hallways, closets, bathrooms, and windowless rooms where skylights may not fit.

7) How much does it cost to install a Velux skylight or sun tunnel in Rhode Island?
The cost of installation depends on factors like size, model, location, and whether the installation requires a roof replacement or structural adjustments. Contact Pinnacle Roofing & Skylights for a free estimate.

8) Are Velux skylights waterproof?
Yes, Velux skylights are designed to be waterproof when properly installed. They come with water-tight seals and quality flashing to ensure no leaks or water damage.

9) How long do Velux skylights and sun tunnels last?
Velux products are built to last. Skylights generally have a lifespan of 20–30 years with proper care, while Sun Tunnels typically last around 15–25 years.

10) Do Velux skylights require maintenance?
Velux skylights require minimal maintenance. Regularly clean the glass and check the flashing for any signs of wear. If you have venting skylights, you should also ensure the mechanism is working smoothly.

11) Can I control the amount of light that enters through my Velux skylight?
Yes! Velux offers a range of options, including manual or motorized blinds and solar-powered shades, allowing you to control the amount of light that enters your space.

12) How do Velux skylights help with ventilation?
Velux offers venting skylights that can be opened manually or automatically using a remote control or solar-powered mechanism. These skylights allow hot air to escape, improving indoor air quality and reducing moisture buildup in kitchens and bathrooms.

13) How do I know if a Velux skylight or Sun Tunnel is right for my home?
If you have rooms with limited natural light or spaces where you want to improve ventilation or energy efficiency, a Velux skylight or Sun Tunnel might be the perfect solution. Pinnacle Roofing & Skylights offers free consultations to help you choose the right fit.

14) Are Velux skylights and Sun Tunnels safe?
Yes, Velux products are built to meet the highest safety standards. They are constructed from high-impact, durable materials and designed to withstand extreme weather conditions.

15) Can a Velux skylight be installed on a flat roof?
Yes! Velux offers skylights designed specifically for flat roofs, including curb-mounted skylights, which are ideal for flat or low-pitched roofs.

16) What are the different types of Velux skylights?
Velux offers several types of skylights:

Fixed Skylights: Non-venting, ideal for allowing light into spaces.
Venting Skylights: Can be opened for airflow.
Solar Skylights: Powered by the sun, perfect for energy efficiency.
Tubular Skylights (Sun Tunnels): Small, reflective tubes that bring light into rooms without direct access to the roof.
17) How long does it take to install a Velux skylight or Sun Tunnel?
Installation can typically take 1–2 days, depending on the type of skylight or Sun Tunnel and whether any structural modifications are required.

18) Will installing a Velux skylight or Sun Tunnel increase my energy bills?
No! In fact, Velux skylights and Sun Tunnels can help reduce energy costs by bringing in natural light, reducing the need for artificial lighting, and improving ventilation in the home.

19) Can I install a Velux skylight myself, or do I need a professional?
We recommend having a professional installer handle the installation. Pinnacle Roofing & Skylights is experienced in installing Velux products and ensuring they are properly sealed and waterproof.

20) How do I get a free quote for Velux skylight or Sun Tunnel installation in Rhode Island?
Contact Pinnacle Roofing & Skylights today for a free consultation and estimate. We’ll assess your home’s needs and recommend the best Velux products for your space.

FAQs on Velux Commercial Skylights and Sun Tunnels

1) What is a Velux commercial skylight?
A Velux commercial skylight is a large, high-performance skylight designed for commercial buildings. It allows natural light to enter interior spaces, improving employee well-being and reducing energy costs.

2) How do Velux skylights improve energy efficiency in commercial buildings?
Velux skylights help reduce the need for artificial lighting by providing natural daylight, which can lower your building’s energy consumption. They also help regulate temperature and improve air circulation.

3) What types of Velux skylights are available for commercial applications?
Velux offers several options for commercial skylights, including fixed skylights, venting skylights, and solar-powered skylights, all designed for durability and energy efficiency in large spaces.

4) Can Velux skylights be installed on flat roofs?
Yes, Velux offers curb-mounted skylights and other solutions for flat roofs, providing durable, weather-resistant installations that bring light into buildings with low or no roof pitch.

5) What is the difference between Velux skylights and Sun Tunnels for commercial use?
Skylights are larger, ideal for areas with direct roof access, and provide more light. Sun Tunnels are smaller, using reflective tubing to channel light into spaces that may not have direct roof access, such as interior hallways or rooms.

6) How does a Velux Sun Tunnel work?
A Velux Sun Tunnel uses a highly reflective, rigid or flexible tube to capture sunlight on the roof and direct it into the building’s interior, brightening areas that lack natural light.

7) How much does it cost to install Velux skylights or Sun Tunnels in a commercial building?
Costs depend on the size of the skylight, roof type, and installation complexity. Pinnacle Roofing & Skylightsprovides free consultations and detailed quotes for commercial skylight and Sun Tunnel installations.

8) Are Velux skylights energy-efficient?
Yes, Velux skylights are designed with energy-efficient features, including Low-E glass, solar-powered options, and advanced insulation, making them a great choice for energy-conscious commercial buildings.

9) Can Velux skylights and Sun Tunnels be used for both lighting and ventilation?
Yes! Venting skylights allow for natural ventilation, improving indoor air quality, while fixed skylights and Sun Tunnels provide daylighting benefits. Some models even integrate both features.

10) How do Velux skylights contribute to employee well-being?
Exposure to natural light has been shown to improve employee mood, productivity, and overall well-being. Skylights can create a brighter, more inviting work environment and increase overall comfort.

11) Are Velux skylights and Sun Tunnels durable?
Yes, Velux products are made from high-quality materials designed to withstand harsh weather conditions. They are UV-resistant, weather-tight, and backed by strong warranties to ensure long-lasting performance.

12) Can Velux skylights be customized to fit my building’s specific needs?
Yes, Velux skylights can be custom-sized and tailored to fit your building’s unique layout and aesthetic requirements. We offer a range of options, including different glazing types and custom finishes.

13) Are Velux skylights and Sun Tunnels leak-proof?
Yes, Velux skylights are designed with advanced flashing systems to prevent leaks. When installed properly, they provide a weather-tight seal, even in extreme conditions.

14) How long does a Velux skylight or Sun Tunnel installation take?
The installation of Velux skylights typically takes 1–2 days, depending on the complexity of the project and the size of the skylights. Sun Tunnels generally require less installation time, often completed in a day.

15) How do I know if a Velux skylight or Sun Tunnel is right for my commercial space?
If your building could benefit from natural light, Velux skylights or Sun Tunnels may be a great choice. Pinnacle Roofing & Skylights will assess your space to determine the best solution for your needs.

16) Can Velux skylights be integrated with existing roof systems?
Yes, Velux skylights can be integrated into most roof systems, including metal roofs, flat roofs, and sloped roofs. The installation process is customized to fit your existing structure.

17) What are the maintenance requirements for Velux skylights?
Velux skylights require minimal maintenance. Regular cleaning of the glass and ensuring the roof flashing remains in good condition is recommended. For venting models, periodic checks of the mechanism are advisable.

18) Are there tax benefits for installing Velux skylights or Sun Tunnels?
In some cases, installing energy-efficient skylights may make you eligible for tax credits or incentive programs. Check with your local government or utility company for available programs.

19) How do Velux skylights help with energy savings in commercial buildings?
Velux skylights reduce the need for artificial lighting, which can significantly lower energy costs. Solar-powered and venting skylights also help with temperature regulation, reducing the reliance on HVAC systems.

20) How do I get a quote for Velux skylight or Sun Tunnel installation in Rhode Island?
Contact Pinnacle Roofing & Skylights today for a free, no-obligation estimate. We’ll assess your building, discuss your goals, and provide a customized plan for installing Velux skylights or Sun Tunnels in your commercial space.

FAQs on different Types of Roofs

Asphalt Shingle Roofs


1) What are asphalt shingles?
Asphalt shingles are the most common type of residential roofing material. Made from fiberglass or organic mats coated with asphalt and granules, they are affordable, durable, and easy to install.

2) How long do asphalt shingles last?
Asphalt shingles typically last 15–30 years depending on the quality, climate, and maintenance.

3) Are asphalt shingles energy-efficient?
Yes, asphalt shingles can be energy-efficient, especially with cool roofing options that reflect sunlight and reduce heat absorption.

4) What colors are available for asphalt shingles?
Asphalt shingles come in a wide range of colors, including gray, black, brown, and green, to complement different home styles and preferences.

5) How much does asphalt shingle roofing cost?
Asphalt shingles are generally the most affordable roofing option. The cost ranges depending on the type of shingle (3-tab vs. architectural) and installation requirements.

6) Are asphalt shingles resistant to wind and hail?
High-quality asphalt shingles are wind-resistant up to 130 mph and offer good protection against hail, but they can sustain damage from severe storms.


Composite Slate Roofs


7) What is composite slate roofing?
Composite slate roofing is made from engineered materials that replicate the look of natural slate but with added durability and reduced weight. It’s a low-maintenance, long-lasting alternative to traditional slate.

8) How long do composite slate roofs last?
Composite slate roofs can last 50+ years, providing a lifetime of protection with minimal maintenance.

9) Is composite slate more durable than natural slate?
Yes, composite slate is more durable than natural slate because it is less prone to cracking and can withstand harsher weather conditions.

10) How does composite slate compare to asphalt shingles?
Composite slate is more expensive upfront but offers superior durability, longer lifespan, and better protection against harsh weather compared to asphalt shingles.

11) Can composite slate be installed on a low-slope roof?
Yes, composite slate can be installed on low-slope roofs, but it requires a professional installation to ensure proper water drainage.

12) What are the environmental benefits of composite slate?
Composite slate is made from recycled materials, making it an eco-friendly option. Additionally, it is fully recyclable at the end of its life.


Metal Roofs


13) What are the benefits of a metal roof?
Metal roofs are durable, energy-efficient, and low-maintenance. They can withstand high winds, rain, snow, and extreme temperatures.

14) How long do metal roofs last?
Metal roofs can last 50+ years with proper maintenance, making them one of the longest-lasting roofing materials available.

15) Are metal roofs energy-efficient?
Yes, metal roofs are energy-efficient. They reflect sunlight, which helps keep your home cooler in the summer and reduces the need for air conditioning.

16) How much does a metal roof cost?
Metal roofs typically cost more than asphalt roofs depending on the material type (steel, aluminum, copper) and installation complexity.

17) Do metal roofs require a lot of maintenance?
No, metal roofs are low-maintenance. They are resistant to rot, mold, and mildew, and only need occasional cleaning and inspection for damage.

18) Are metal roofs noisy during rain?
Metal roofs can be slightly noisier than other materials during heavy rain, but proper insulation in the attic helps reduce the noise.

19) Are metal roofs good for coastal areas?
Yes, metal roofs are an excellent choice for coastal areas due to their resistance to corrosion, wind and saltwaterexposure.


Low-Slope Roofing Solutions: Modified Bitumen & EPDM


20) What is modified bitumen roofing?
Modified bitumen roofing is a type of low-slope roofing made from layers of asphalt modified with polymers for added strength and flexibility. It is often installed in rolled sheets.

21) How long does modified bitumen roofing last?
Modified bitumen roofs can last 20–30 years with proper maintenance, providing durable protection against the elements.

22) What are the advantages of modified bitumen roofing?
Modified bitumen is weather-resistant, cost-effective, and can be applied with various installation methods, including torch-down, cold adhesive, or self-adhesive.

23) What is EPDM roofing?
EPDM (ethylene propylene diene monomer) is a type of rubber roofing that is highly durable, weather-resistant, and ideal for low-slope roofs. It’s often used in commercial and residential applications.

24) How long does EPDM roofing last?
EPDM roofs can last 30–50 years with proper installation and maintenance, providing a long-lasting and low-maintenance solution.