FAQs

1. What services does Pinnacle Roofing & Skylights offer?
We provide both residential and commercial roofing as well as skylight and sun-tunnel replacement and installation services. Our products and services include asphalt shingles, EPDM rubber membrane, silicone roof coatings, gutter guards, seamless gutters, modified bitumen systems, fascia/rake trim, and skylights/sun tunnels.

2. Where are you located and what area do you serve?
Our main office is in North Kingstown, RI (650 Ten Rod Rd #2, North Kingstown RI 02852).
We serve the entire state of Rhode Island and the surrounding region.

3. Are you licensed, insured, and certified?
Yes. We are a local, licensed and insured roofing contractor. We’re a SELECT ShingleMaster® certified company and are part of the less than 5 % of roofers who are fully factory-trained and certified to provide manufacturer-backed roofs.

4. How do I know if it’s time to replace my roof?
Some of the warning signs you should watch for include:

  • Cracked, curling or missing shingles
  • Visible sheathing, decay of shingles or siding
  • Leaks in the attic or water stains on ceilings/walls
  • Excessive granules in gutters/downspouts
  • Higher-than-normal energy bills possibly due to poor roof or attic insulation/venting

5. How long does a typical roof replacement take?
In many cases, most roofs can be completed in just one day, depending on the size, complexity, and weather conditions.

6. What about skylights — when should I consider replacing them?
You should consider a replacement if you see condensation or fogging between the glass panes, water stains around the skylight, or if the flashing/seal has failed.

7. Do you handle storm or wind damage / insurance claims?
Yes. We have insurance-claim specialists on our team and we handle wind or storm damage repairs. We assist with the claim process to help ensure that your roof replacement is covered by your insurance wherever possible.

8. Do you offer warranties on your work?
Yes. Because we are factory-trained and certified, we can offer manufacturer labor and material warranties.

9. What payment / financing options do you have?
Financing is available. For detailed payment options, please contact us directly.

10. How do I get a quote / what is the next step?
You can call us (401-267-ROOF or 401-268-7075) or book a free appointment/instant roof estimate through our website. We’ll come out, assess your roof or skylight situation, provide you with options and a detailed quote.

11. How long has the company been in business / what is your reputation?
We have many years of experience (over 29 years mentioned on our site) and maintain a strong local reputation. We are also accredited by the Better Business Bureau (BBB) with an A+ rating.

12. What materials do you use, and how do I choose between them?
We work with a variety of high-quality materials, including asphalt shingles (various brands and styles), EPDM rubber for flat roofs, silicone roof systems, and more. We’ll walk you through the benefits of each (durability, aesthetics, cost, warranty) so you can make an informed decision that aligns with your budget and goals.

13. What happens if I only need a minor repair instead of a full replacement?
We assess your roof condition and advise whether a repair or full replacement is most appropriate. We’ll identify underlying issues (such as decking damage or flashing issues) and recommend the solution that provides long-term value, not just a quick fix.

14. How do you protect my property during installation and what about cleanup?
We take care to protect landscaping, gutters, and exterior finishes. After the job is done, we clean up thoroughly — we believe in leaving your property in better condition than when we arrived. If you have any concerns about cleanup, we address them immediately.

15. Can I stay in my home or business while the work is being done?
Yes — in most cases you can stay in your home or business while we complete the roofing or skylight work. We’ll coordinate with you about any areas of access, safety precautions, and scheduling to minimize disruption.